To gain more insight about USAA Insurance, WalletHub posed the following questions to a panel of experts. Click on the experts below to view their bios and answers.
1. Should people in the military community always get insurance from military-oriented companies like USAA?
2. Should USAA’s reputation for handling claims be a factor for customers when choosing insurance?
Thomas Hyslip
Ph.D., Assistant Professor of Instruction, Cybercrime, Department of Criminology – University of South Florida
Should people in the military community always get insurance from military-oriented companies like USAA?
No, people in the military community shouldn’t automatically choose military-oriented insurance companies like USAA. While these companies often offer strong benefits tailored to service members, they aren’t always the most affordable or best option for every situation. It’s important to compare rates, coverage options, customer service, and claims satisfaction before deciding. The best insurance plan is the one that fits your personal needs and budget—not just one that caters to your military status. Always shop around and make an informed choice.
Should USAA’s reputation for handling claims be a factor for customers when choosing insurance?
Yes, USAA’s reputation for handling claims should absolutely be a factor when choosing insurance. How a company responds during the claims process can make a major difference when you need support the most. A strong reputation for fair, efficient, and responsive claims handling—like USAA is known for—can provide peace of mind that you’ll be taken care of in a stressful situation. While price and coverage are important, the ability to rely on your insurer when it counts should never be overlooked.
https://wallethub.com/edu/ci/usaa-car-insurance-review/62772#expert=Thomas_Hyslip
